Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders

When you place a pre-order, you are reserving a product that is currently in production. Payment is collected in full at checkout to secure your place in the queue.

Pre-orders are final once placed. As production is already underway, we are unable to accommodate cancellations or order modifications after purchase.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery for a resolution. For all other inquiries, we offer exchanges on unworn, unaltered items in original condition. See our returns policy for full details.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.