Shipping policy

Shipping Policy

At Alive at All Times, we are committed to delivering your order as quickly and securely as possible. Please review our shipping policy before placing your order.

Processing Times

Pre-Made (In-Stock) Items

Orders are processed within 3–5 business days after purchase.

Pre-Order Items

Pre-order products currently in production are processed within 4–8 weeks after purchase. Estimated production timelines are subject to change.

Please note that processing times may be extended during holidays, new product launches, or promotional events.

Shipping Methods & Estimated Delivery Times

Delivery times begin once your order has been processed and shipped.

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
International Shipping: 7–14 business days (delivery times vary by destination)

Please note that shipping times are estimates and are not guaranteed. Delays caused by weather, carrier issues, customs processing, or other circumstances beyond our control may occur.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping destination, package weight, and selected shipping method.

International orders may be subject to additional import duties, taxes, tariffs, customs clearance fees, brokerage fees, or other charges imposed by your country's customs authority or the shipping carrier. These charges are not included in the product price or shipping cost paid at checkout and are the sole responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

International Shipping

We proudly ship worldwide.

Customers are responsible for any import duties, taxes, tariffs, customs fees, brokerage fees, or other charges required by their country or shipping carrier.

Alive at All Times has no control over these charges, cannot predict their cost, and is unable to reimburse or refund them.

International shipments may experience additional delays due to customs inspections or processing.

If a shipment is refused because import fees are not paid, or if the package is abandoned or returned by customs or the carrier, shipping charges are non-refundable. Any additional return shipping or carrier fees may be deducted from any eligible refund.

Lost, Stolen, or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the recorded delivery date at aliveatalltimes@gmail.com.

Please include:

Your order number
Photos of the damaged package or product (if applicable)

We will work with the shipping carrier to investigate the issue and determine the best resolution. Replacements or refunds are provided at our discretion based on the outcome of the carrier's investigation.

Alive at All Times is not responsible for packages that are marked as delivered by the shipping carrier but are lost or stolen after delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Alive at All Times is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs required to resend the package.